Most items purchased online though the Pigment website may be returned for a full refund (minus shipping costs) within 10 days of delivery. Items purchased in store may be returned for store credit only. Products must be unused and in original packaging. Returns must be pre-authorized.
To initiate a return, please contact us.
Once approved, returns must be properly packed, original packaging is recommended, and sent with the provided label. Please note that a $9 shipping and restocking fee will be deducted from your refund amount. Items that arrive to Jungle Club damaged in any way will not be refunded.
Please include the original packing slip with your return. Once we receive the package, we will credit the original form of payment. Your banking institution may take additional time to process and post the transaction to your account once they have received this information. Items that arrive to Pigment damaged in any way will not be refunded.
Several types of goods are exempt from being returned. These items include: gift cards, perishable goods such as food and plants, sale items, custom made and special order items. These items cannot be returned, exchanged, or refunded. If you are unsure of whether or not an item is can be returned, please contact us.
