Order and Shipping Info
ORDERS
When can I expect my order?
At this time orders are processed between 2-3 business days with additional time in transit. Processing and transit times may vary during peak season.
If your order includes live plants, there may be an additional delay due to our commitment to providing the healthiest, happiest specimen. This sometimes means an extra trip to the nursery.
For questions between the time your order is placed and receipt of your tracking number, please contact us.
We want you to get your package as quickly as possible! Unfortunately, we don't have any control once it's in the carrier's hands. If you think the transit time is abnormally long, reach out and we'll get it sorted for you.
Can I cancel my order?
Orders may only be canceled within 24 hours. Please contact us if you wish to cancel your order. After 24 hours the order has been processed and may already be in route to you and can no longer be cancelled. Sale items are an exception and cannot be canceled after the order is placed.
What if my order is a gift?
Simply select the gift wrap option in your cart and we'll take care of the rest!
Orders are shipped without price information and you have the option to include a gift note.
SHIPPING
Can I ship to more than one address?
Each order is only able to ship to one address. If you’d like to ship to multiple addresses, please place a separate order for each address.
Can I ship to a PO Box?
No, we are unable to ship to a PO Box at this time.
Do you ship plants?
Yes!
Plants can only be shipped to all 48 states within the contiguous US.
We ship all of our plants from San Diego, CA and the shipping process can be rough for live plants.
To minimize the possibility of damage to your new plants, we have implemented two day shipping for all plants. If you live outside of the west coast, plants will only be shipped Monday through Wednesday to ensure they arrive to you safely.
In an effort to be as transparent and thoughtful as possible, the plant prices reflected on our online store match those you can find in our physical locations - we do not include shipping costs in the price of plants. The shipping rates you see at checkout reflect those we pay through our carrier.
All plants ship in their nursery pot. To ensure the health of your plant, keep it in the nursery pot until it is acclimated to its new environment. Allow at least two weeks to acclimate.
A commitment to providing the healthiest, happiest plants sometimes requires a special trip to the greenhouse. Your patience while we hand-pick the best specimen for you is much appreciated. We know how eager you are to enjoy your new plant, rest assured we're doing all that we can to get your new plant to you safely and swiftly.
COLD + HOT WEATHER SHIPPING:
Who says you can't buy plants year round? We do our best to make sure your new plant arrives to you happy and healthy. We'll include a heat pack when shipping during colder weather and a cool pack in hotter temps.
My tracking says 'Returned to Sender' or Delivery Failed'. What do I do?
Jungle Club ships to the address provided during checkout. We are not responsible for delays caused by the carrier or for lost orders submitted with incorrect information. If you need further assistance, please reach out to our team.
My tracking says my package was delivered but I don't see it.
Your tracking information will note where the delivery driver left your package upon delivery. Please check the “Proof of Delivery” from the shipping carrier to determine where or with whom your package was left.
If you still cannot find your package, please check nearby or with you lobby manager and neighbors. If you are still unable to find your package, please let us know by contacting us within 2 business days.
What if my order arrived damaged?
If your pot or other merchandise arrived damaged and your order was delivered less than 5 days ago, please take a few photos and submit a damage claim.
PLANTS
If your plant arrived damaged and your order was delivered less than 5 days ago, please take a few photos and submit a damage claim.
Plants don’t love to travel so some minor cosmetic blemishes are to be expected. Please be patient and understand that it may take up to a few weeks for your plant to adjust to its new home.
Your plant may be eligible for a replacement or refund if it has lost most of its leaves or pests are visible in the first few days.
Your plant won’t be eligible for a replacement or refund if your plant:
- has blemishes or scarring that are natural to the plant
- has only lost a few leaves and the overall foliage of the plant is healthy
- if your plant has been repotted or altered in any way
- pests have been seen and reported to us after 5 days of delivery
In the unlikely event that your plant arrives dead, we will happily replace it free of charge or issue a refund. Please be sure to reach out and send us photos immediately upon delivery.
Plants cannot be considered for replacement or a refund if you have repotted or altered your plant.
Please provide as much information as possible so we can best assist you as quickly as possible.
Please note, photos are required as proof of damage in order for us to issue a refund or replacement.
Do you ship internationally?
Yes! We do our best to ship everywhere. Certain countries and states do have restrictions on shipping jewelry and plants, so if you have any questions please contact us.
Most international orders take anywhere from 2 to 6 weeks to arrive. Unfortunately customs systems vary depending on the country so we can’t give exact estimates for transit. If you have not received your package after an unusual amount of time, please contact your country's Customs department to see if the package is being held for pick-up, since there may be customs duties/taxes that needs to be paid before you can receive your package.
All customs fees and taxes are the responsibility of the customer. We can not control the international shipping process after the package has been shipped from our shipping department.
Still have questions? Email us at website@myjungleclub.com and we will get back to you asap!
HAPPY SHOPPING!